MITRA, Neelanjan; SINGH, Dr. Nidhi; HAZRA, Dr. Anirban. Exploring the Acceptance & Awareness of Chatbots amongst the Customers of the Indian Banking Industry. Swami Vivekananda University Press, Kolkata, West Bengal, India., p. 95–108, 2025. Disponível em: https://swamivivekanandauniversitypress.com/index.php/svup/article/view/393. Acesso em: 24 oct. 2026.